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Browsing All posts tagged under »Social Business«
Social Business Starts With Leaders Connecting Socially To Employees (Guest Post)
One of the huge benefits that social media (still) has going for it is that it still feels very intimate. Some people complain that social media dilutes their “real” relationships and enhances their less meaningful ones, and that can be entirely true depending on how you choose to use and it with whom. But inside […]
Social Business – Going from Qualitative to Quantitative
March 27, 2013
IBM decided to put some quantitative data around social business to find out if social was helping them as a business. Like most organization IBM has inside sales, which they call Teleweb since they use phone, email, etc. talking to customers. So, they decided to take a closer look at their Teleweb team and ask, “When using social, are they demonstrably more successful?”
Customer Engagement Starts First With Employee Engagement
March 13, 2013
Engaging the customer has firmly become part of buzzword soup. Sadly, when that happens little is actually done to achieve the thing it originally meant. However, in this case you can avoid that from happening. If you look at the companies that are most closely engaged with their customers, you will see that they are deeply engaged with their employees, notes Sandy Carter from IBM
Everyone’s Got Mobile Marketing, But Do You Get How Different It Now Is?
February 28, 2013
As a midsized business you probably have some kind of mobile support as part of your marketing mix. So what? People’s primary method of interacting with technology is now becoming a mobile device. This is how they stay in touch with family and friends, catch up on the news, or find a great place to […]
How Do You Connect Employees And Their Passion To The Brand?
February 2, 2013
Often companies “roll out the new re-branding” to employees. and the marketing team then quickly puts a check mark in the done box and they're on to the next. Often brand managers focus only on the communications deliverables and not the holistic reality of creating passionate brand ambassadors from within the company.
Understanding The Dragonfly Effect To Improve Your Social Marketing Strategy
January 29, 2013
Social marketing is often thought of as elusive or it’s over simplified. Venture adviser and marketing strategist Andy Smith, and noted brand researcher and author Jennifer Aaker, have used extensive data and their collecting insights to break it down to a straight forward formula that midsized business can use to deeply impact their marketing and […]
What Are The Benefits Of Becoming A Social Business?
December 21, 2012
While becoming a social business is much less expensive than most companies realize, it does take time and resources. A fair question is, what’s in it for me? Or in this case, what is in it for the company? Ed Brill is a Director of Social Business at IBM. He says that the value […]
4 Keys To Growing A Successful Social Business
November 27, 2012
A social business takes advantage of tools that accelerate and increase knowledge through collaboration. That allows the right people, both internally and externally, to have ad hoc conversations that solve problems, foster innovation, enable faster response to critical issues, and have a far greater understanding of customers and market dynamics than the competition. So where […]
The Future of Social Business
November 8, 2012
Click to Tweet ★ The Future of Social Business ★ Recap of MidMarket IBM Social Business’s Futurecast * -New here? Get more useful social media news and insight by subscribing for free to the zero SPAM Steveology Blog email alert *Privacy Policy. * * Most midsized businesses are still early in the process, and trying […]
The Difference Between Social Media And Social Business Explained
November 6, 2012
Understanding the difference is important not only for marketing but for business leaders. Companies that don’t fully understand what this means to them are holding watch over a dying enterprise. Let me explain. A few years ago the true experts in social media quickly moved beyond that buzz word and asked what did it all […]
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