Browsing All posts tagged under »Social Media«

Communication Metrics That PR Must Track

May 29, 2014

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What Analytics Should Companies Be Tracking? You have to track what I call the bad idea metrics (Likes, Follows, RTs), said digital communications author Gini Dietrich in our interview*. Because if you are business to consumer or midsized B2B business you have to know immediately if something is wrong. If your reach or engagement decreases […]

PR And Communications For The New Century: Gini Dietrich Interview

May 27, 2014


Is PR Dead? If Not, Where Is It Going? In this interview I ask Gini: * What is the new PR and social communications? * What are the top 5 communications metrics companies must track to monitor the health of their online reputation? ❤ ❤ ❤ Please Click And Tweet This Post ❤ ❤ ❤ […]

Can You Damage Your Company’s Brand By Ignoring Yours?

April 28, 2014


I’ve had a surprising number of executives from the C-suite tell me that they don’t want to actively manage their personal brand. Why? Because it’s, “all about the company’s brand.” And they would be so very wrong. People do business with people. Employees are who makes up a brand. Period. ❤ ❤ ❤ Please Click […]

How Brands Can Apologize Like A Boss

April 25, 2014

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I talk with venture capitalist and author Andy Smith, who along with his partner Jennifer Aaker, studied brands and how they fared when saying they're sorry, and how to align your customer's brand expectations to make what you say meaningful.

Social Media: The Next Generation of Market Research Is Here

December 10, 2013


“Social analytics tools will become the must-have to gain insight, make better, faster business decisions and improve customer satisfaction.” – Social Business News Steve Jobs was famous for taking a stand against traditional market research, telling us, “People don’t know what they want until you show it to them. That’s why I never rely on […]

Learning from the Mistakes of Others: Competition Analysis and Online Marketing

August 12, 2013


  Competition analysis is of uttermost importance for the successful establishment of market positions. Today, nearly all niches are occupied. Launching a new product depends on the marketing and the presentation. Analyzing what the competition is doing will give you the opportunity to earn your market share without committing grave mistakes. Click to Tweet This […]

How To Integrate Video Into A Robust Content Marketing Strategy

May 13, 2013


Video is powerful because it shows there are people behind your business, which is important for building a strong brand that people can relate to. But how can you integrate it into your content marketing strategy effectively? Know Your Audience Before you can put together a video that will be relevant to your audience, you […]

IBM’s New Notes and Domino 9.0 Social Edition

April 25, 2013


I don’t normally agree to review software. However, IBM is a sponsor of my blog, they have been a great partner in helping grow my reach, and they have been instrumental in helping me gain access to some really smart marketing folks that I wanted to interview. (Hat tip to the wonderful folks at Digital […]

Social Business Starts With Leaders Connecting Socially To Employees

April 1, 2013


One of the huge benefits that social media (still) has going for it is that it still feels very intimate. Some people complain that social media dilutes their “real” relationships and enhances their less meaningful ones, and that can be entirely true depending on how you choose to use and it with whom. But inside […]

Social Business – Going from Qualitative to Quantitative

March 27, 2013


IBM decided to put some quantitative data around social business to find out if social was helping them as a business. Like most organization IBM has inside sales, which they call Teleweb since they use phone, email, etc. talking to customers. So, they decided to take a closer look at their Teleweb team and ask, “When using social, are they demonstrably more successful?”


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